Tech Support Ninja 🥷

Salesforge helps sales teams run personalized cold outreach at scale using AI. We're growing fast, and our customers need a support engineer who can keep up. As our Technical Customer Support Engineer, you'll be the first person customers talk to when something breaks, breaks weirdly, or they just want to do something cleverer with the product. You'll work across live chat, Slack, and email, sitting shoulder-to-shoulder with our engineering team. You'll learn the product deeply and have real influence on what we build next. What you'll do Resolve customer issues quickly across chat, Slack, and email Own tickets end-to-end: chase engineering, follow up with customers, close the loop Surface patterns in feature requests and bugs back to the product team Proactively reach out to customers instead of waiting for them to come to you Build out our Help Desk with guides, videos, and articles that prevent the next ticket What we're looking for Strong written communication. Most of your job is writing clearly under pressure Comfort in a fast-paced environment where priorities shift A track record of figuring things out independently Portuguese or Spanish is a plus Nice to have SaaS chat support experience (we'll teach you the rest) SQL (we'll teach you this too) The details Hours: 14:00 to 23:00 EEST, may shift by a couple of hours Location: Remote Compensation: 1,000 - 1,900 EUR Gross